Verifica cu vanzatorul Angajam - IT Security Analyst Cluj-Napoca
- Localitate: Cluj-Napoca, Cluj, Romania
Nixu is a cybersecurity services company on a mission to keep the digital society running.
Job description:
- Provide first level operational and technical support to customers’ technical staff, answer questions on function and usage of product, gather relevant information and determine troubleshooting and diagnostic procedures to determine & solve customer reported technical problems of varied complexity in professional and timely manner, over the life cycle of the case.
• Effectively communicate procedural and technical issues to internal and external customers in a fast paced and customer critical environment.
• Should understand customer systems, environment, configuration, and be able to duplicate reported problems if necessary or possible, analyze problems, identify user/configuration errors, or identify defects in the product and recommend workarounds and solutions.
• Work closely with customers, other Support Specialists, Development Engineers, Professional Services engineers, and Product Management.
• Set customer expectations appropriately and accurately.
• Contribute to centralized problem identification and resolution database, participate in the creation and maintenance of knowledgebase.
• May be required to work on shifts, on Public Holidays, weekends, and after hours since we are a 24X7X365 organization.
Experience:
- Excellent written and verbal communication skills (English language).
• Demonstrated ability to take initiative in identifying and resolving IT technical problems at customer sites via telephone, email, ticketing systems and chat.
• Support basic IT infrastructure and networking
• Ability to read and understand IT documentation & Best Practices and follow Operational Procedures, with focus on Security, Disaster Recovery, Major Incidents.
• Understanding computer fundamentals and being able to troubleshoot Hardware, Mobile Devices, Virtualization & Cloud, Operating Systems.
• Basic understanding and knowledge Networking and SQL.
• Highly analytical with extreme attention to details and the ability to derive facts quickly, methodically, and accurately.
• Ability to document and effectively present information and respond to questions from groups of managers and customers.
• Ability to work in a highly pressure environment and "thinking outside of the box" approach.
• Committed, enthusiastic, flexible, and able to maintain high levels of productivity with minimal supervision while being able to work as part of a global team.
• Customer facing experience and strong customer orientation and dedication.
• Excellent time management and organizational skills.
Apply now!
IT Security Analyst (verismohr.com)
Detaliile postului
| NIXU CYBERSECURITY SRL | |
| Cu normă întreagă |
Informaţii utile
- Evitaţi escrocheriile şi plătiţi direct (în mână) sau prin PayPal
- Niciodată nu plătiţi prin Western Union, Moneygram sau alte servicii anonime de plată.
- Nu cumpăraţi sau vindeţi înafara ţării voastre. Nu acceptaţi cecuri dinafara ţării
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